Are we still willing to listen?

It was the earthiness of Pope John XXIII which appealed to so many people, Catholics and non-Catholics alike. Is there a danger in today's climate with so many demands of compliance from government and even church that we become so "professional" that we lose sight of the human persons involved? Does a whole variety of services guarantee that many people will not "fall between the cracks"? Do those of us in positions of leadership and authority remain close to people at the "grass-roots", ready to listen to their stories of pain, abuse and neglect? - Bishop Pat Power