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MANAGER CUSTOMER SERVICE – Brisbane based, Brisbane, QLD

Listen, create empathy, build trust & cement relationships as you provide sound but innovative advice on services from this ethical, Not-for-profit Treasury organisation

  • Financial background preferably with tertiary qualifications in a related area
  • It’s all about building partnerships with clients.
  • Brisbane CBD based. 5 direct report. Involves travel nationally. Significant package.

This lean and professional, hands-on organisation operates as a treasury function - in that it provides competitive loan and investment rates, financial products and advice to parishes, schools, non-profit and entities within the Catholic Church with a primary focus in South-East Queensland.

Operating in an undeniably competitive arena, this is a financial organisation that has built its success on a foundation of strong, long-standing relationships and an in-depth knowledge of the Church.

Committed to professionalism, confidentiality and security and exclusively focused on financing multiple facets of the church’s mission, this institution has a unique understanding of the needs of its many stakeholders. This is a base from which it nurtures the strong and enduring relationships that enable it to deliver effective financial solutions in situations ranging from small transactions for parishes to large complex funding arrangements for healthcare, education facilities and aged care complexes.

To be successful in this role, you will need a financial background with sufficient business acumen to interpret and analyse financial statements and quickly grasp even the most complex contracts and funding arrangements. Innovative and e-savvy, you ideally bring knowledge of financial systems, standards and reporting – preferably to a Board - within a financial services organisation.

But, over and above this comprehensive general financial knowledge, and your proven ability to manage a portfolio of clients, you must have outstanding interpersonal and communications skills. It is all about people.

And this role is all about your ability to strike immediate rapport, listen intently to find common ground, genuinely engage and build on that initial empathy to cement long and enduring relationships.

You will need to be a confident and committed ‘people person’, naturally at ease across all levels within the Church – including key leaders and Board members.

Can-do, self-sufficient and motivated, you are an accomplished leader, practised in developing and implementing plans, solving problems, reading ‘between the lines’ and developing original solutions for your customers.

A proven ability to contribute to the strategic direction of ‘your’ organisation while providing unparalleled customer service and support will add strength to your application. Knowledge of the Catholic Church, its structures, financial management and governance will also be extremely beneficial - as will your ability to work comfortably and effectively within a faith-based ethos.

But, the final decider will be your warm and engaging presence, ability to listen and respond, align your values with those of this role and to become the advisor that all customers of this service soon learn that they can trust implicitly.

To be considered for this role, please forward your cover letter and resume in WORD format quoting reference number DBMCSB-CN to [email protected] or contact Nicola Manson or Dylys Bertelsen on 07 3211 0001.


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