• Full-time opportunity based in Abbotsford
• Salary packaging, gifted leave at Christmas and Easter
• Competitive above-award salary, SCHADS Level 4 + super

About the Role

The Heritage Operations Officer plays a vital role in the day-to-day operation of the organisation.

Working closely with the General Manager Mission and Culture, you will coordinate venue bookings, support events, manage enquiries and contribute to the smooth operation of these unique heritage spaces. From weddings, baptisms and funerals through to community gatherings, concerts and faith celebrations, you will help deliver welcoming, professional and memorable experiences for visitors, hirers and stakeholders.

This role is ideal for someone who enjoys balancing administration, event coordination and stakeholder engagement while contributing to the preservation and promotion of the company’s rich heritage and mission.

This role is based in Abbotsford and may require occasional after-hours work to support events and venue operations.

Key Responsibilities

• Coordinate end-to-end venue bookings and event support.
• Provide logistical support for faith celebrations, community gatherings, concerts, weddings, baptisms and other heritage venue activities
• Act as a key contact for venue hirers, event coordinators, contractors and community stakeholders
• Manage venue enquiries, bookings, scheduling and administrative processes
• Coordinate promotional activities and communications relating to venue hire, heritage spaces and events
• Support procurement of venue supplies and resources required for events and Chapel operations
• Collaborate with members of the Heritage Team to promote awareness of the history, mission and legacy of the organisation
• Prepare reports and maintain records relating to venue usage, bookings and operational activities
• Support budget monitoring, accounts processing and venue-related financial administration
• Assist with facility maintenance coordination, safety audits and compliance activities
• Contribute to the review and maintenance of operational procedures, manuals and venue guidelines

About You

• Experience in venue operations, event coordination, administration or a related field
• Relevant qualification and/or demonstrated experience in event management, venue coordination, business administration or a similar discipline
• Strong organisational skills with the ability to manage multiple priorities and competing deadlines
• Excellent customer service and stakeholder engagement skills
• Strong written and verbal communication skills
• Demonstrated ability to build positive relationships with a diverse range of internal and external stakeholders
• Experience maintaining accurate records, documentation and operational systems
• Commitment to safe work practices and compliance requirements
• Ability to work independently while contributing positively within a collaborative team environment
• Experience supporting community, heritage, cultural or faith-based events (desirable)
• Experience with, or willingness to learn about, Catholic faith ceremonies and related venue requirements (desirable)

Benefits

• Salary packaging – up to $15,900 in tax-free pay per year
• Additional salary packaging benefits available for meals and entertainment
• 4 days gifted leave at Christmas and Easter (pro rata)
• Up to 100 hours of paid study leave (where relevant to role)
• Hybrid working opportunities where operationally appropriate
• 12 weeks paid parental leave (primary carer)
• Additional leave through purchase leave pathways
• Employee Assistance Program, a free and confidential counselling service
• Eligible for participation in the portable long service leave program