Overview

Harvest Journeys is a privately owned Catholic tour specialist and Australia’s market leader in group pilgrimage journeys for over 35 years with a recently established USA office.

The company offers an extensive program of scheduled and customised tour departures along with the co-ordination of large movements to national and international events on the Church’s calendar, such as the International World Youth Days, and the Australian Catholic Youth Festivals.

As a group travel provider specialising in Catholic pilgrimages, we are passionate about delivering meaningful travel experiences to sacred destinations. We are seeking a dedicated and enthusiastic Customer Service and Administration Officer to join our team. This role involves providing exceptional customer service, administrative support, and operational coordination to ensure a seamless experience for our clients.

Responsibilities:

• Customer Service
  • Respond promptly to client inquiries via phone, email, and in-person, providing accurate and friendly assistance, and directing them to the appropriate team member when necessary.
  • Build and maintain positive relationships with clients, ensuring a high level of satisfaction throughout the booking process.
  • Address and resolve customer concerns or issues with professionalism and care.
• Administration
  • Manage general Harvest email account, ensuring accurate and timely responses.
  • Administrate client bookings through our online travel booking system (Moonstride).
  • Process client travel documentation.
  • Marketing data-base management.
  • General office duties such as filing, typing, data entry and other tasks as required.
  • Despatch of travel bags and documentation.
  • Mail and despatch of brochures to clients as required.
  • Maintain office stationery and supplies.
  • Kitchen duties.
  • Support the planning and execution of promotional events, such as information evenings and presentations.
  • General administrative support, contributing to a positive and collaborative team environment.

Qualifications and Experience:

• Relevant qualifications in customer service, business administration, or travel and tourism (preferred).
• Proven experience in a customer service or administrative role, ideally in the travel or group tour industry.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and CRM systems.
• Experience working in a faith-based environment (desirable).

Attributes:

• Exceptional communication and interpersonal skills, with a strong customer focus.
• Highly organised and detail-oriented, with the ability to manage multiple tasks and deadlines.
• A proactive problem-solver who can work both independently and collaboratively.
• A passion for delivering meaningful and high-quality customer experiences.
• Respect for and understanding of Catholic values and traditions.
• Strong faith-based knowledge and understanding of the significance of pilgrimage.
• Flexibility to adapt to changing priorities and occasional out-of-hours work for events or urgent matters.
• Professional presentation and manner.
• Ability to thrive in a team environment and also work autonomously when needed.

Why join us?

• Be part of a mission-driven organisation that makes a positive impact on individuals and communities.
• Collaborate with a supportive and passionate team.
• Enjoy the opportunity to contribute to meaningful and transformative travel experiences.

How to apply:

If you are a dedicated professional with a passion for customer service and administration, we invite you to apply. Please submit your resume and a cover letter outlining your suitability for the role.

Email: [email protected]