• Member services focus
• Supportive team environment
• Four days a week, based in North Sydney with hybrid model

About Us

Catholic Religious Australia (CRA) is the representative body for more than 150 Leaders of Catholic Religious Institutes and Societies of Apostolic Life across Australia, serving more than 4000 religious men and women who, along with their lay colleagues, work in education, health care and social services.

We are seeking an enthusiastic and service-oriented Operations Manager to join our team on a part-time basis.

About the Role

Reporting to the National Executive Director, and with direct management responsibility for the Team Administrative Assistant, you will support the membership and Secretariat in the promotion of their ministries through professional member service and enquiry support; strong operational systems; and development and implementation of Secretariat policies and processes.

Using your exceptional communication and interpersonal skills, you will act as a key contact point for members, respond to enquiries, triage issues and escalate matters appropriately. You will develop and implement consultation processes to ensure CRA is attending to the needs of members and make appropriate recommendations to the National Executive Director.

You will ensure systems, infrastructure and processes are in place to support the efficient operation of the Secretariat and contribute to improvements in the member experience. You will maintain up-to-date membership information, track common queries and resolutions, and ensure accurate records of member enquiries and outcomes.

Other responsibilities include monitoring legislative and regulatory changes impacting the Secretariat and members, preparing briefs and options for the National Executive Director, meeting with key stakeholders, and stepping into the National Executive Director’s role in their absence.

This is a hybrid, four days a week, two-year contract position with the potential opportunity for renewal.

About You

As the ideal candidate for this role, you will meet the following Key Requirements:

• Education or equivalent experience in an area relevant to the role
• Demonstrated experience in member service and operations support in a complex organisation
• Strong organisational skills, attention to detail, ability to manage competing priorities and deadlines, and strong follow-through
• Demonstrated research, analysis and review skills, including synthesising information into practical recommendations
• Proven capacity to work autonomously, exercise sound judgement, handle sensitive information appropriately, and maintain service continuity
• Strong IT skills, including proficiency in the Microsoft Office suite and the use of administrative systems and databases
• Highly developed verbal and written communication and interpersonal skills and a service-oriented, collaborative approach
• Demonstrated commitment to the strategic priorities of CRA and the mission and values of the Catholic Church and religious congregations.

What’s on Offer?

• The opportunity to support religious congregations in the promotion of their ministry
• Flexibility to work from home
• Competitive remuneration package
• Additional ex-gratia leave over the Christmas period.

Enquiries and Application Process

For a confidential discussion and to obtain a copy of the Position Description and instructions on how to apply, please contact Nevine Piperides at Reach HR on 0418 698 327 or [email protected].

Applications close Wednesday, 10 June 2026, however, candidates are encouraged to apply as soon as possible.

Additional Requirements

CRA is committed to safeguarding children and adults at risk and has a zero-tolerance policy to abuse. A Working With Children Check clearance is a condition of employment.

As this is an ongoing role, only candidates with the unrestricted right to work permanently in Australia will be considered.